How Getittome Works

HOW GETITTOME WORKS


Find below free detailed information that explain how we operate please take your time to read and watch the videos ( you will find shipping rates , duration , step by step process, other countries we operate in , money transfer etc here )

https://getittome.africa/general--operation-information.html


LEARN ABOUT THE PROCESS


https://getittome.africa/procurement-charge-and-process.html


IF YOU ARE NEW TO CHINA COMPLETLY PLEASE LEARN HOW TO BUY FROM CHINA1688 AND TAOBAO USING GETITTOME ENGLISH SITE


IF YOU HAVE NEVER BOUGHT FROM CHINA BEFORE OR YOU WANT TO UNDERSTAND THE EASIEST WAY TO ORDER GOODS FROM CHINA USING GETITTOME CHINA PLS YOU MUST CLICK THE LINK BELOW


https://getittome.africa/how-to-order-for-beginners.html


SHIP FOR ME ONLY SERVICE-----

BUYING FROM ALIBABA ,ALIEXPRESS ETC BY YOURSELF, I HAVE MY SELLER


IF YOU ONLY NEED US TO SHIP FOR YOU CLICK THE LINK BELOW

https://getittome.africa/help-179-ship-for-me-service.html



How to Track

https://getittome.africa/help-206-how-to-track.html


Our Rate

https://getittome.africa/cost-and-rate-fees.html




IMPORTANT THINGS TO NOTE / OUR T&C

Ship For Me (S4M) Customers

1. Your Getittome Username and service code S4M should be written on each parcel. Please note that this is more Important than Your cargo .. if your supplier doesn’t  label your package with a username, it can lead to loss of goods, delay in shipping, frustration, and disappointment. So it’s important you request the supplier include your username on the parcel and send you a picture and share with you before sending out your cargo.


2. What we receive from your supplier is what we will ship to you. We don’t open packages received in China


3. We are located in Zhongshan and Local shipping fee from our office to Guangzhou the shiping city will be communicated and it’s determined by your weight.(minimum is ¥10Rmb)


4. Note that exchange rate and freight rates are beyond us if it changes in the cause of your transaction we will update and bill using the prevailing rate


5. Your suppliers declared weighted is not the final weight we will be using the weight as declared by the airline when we ship. Please note that sometimes your supplier's weight might be between 0.1kg to 2kg lower or higher due to the difference of scale measurement

.

6. It is your responsibility to keep in touch with the supplier from the time they confirm that the item has been shipped to us by the time we receive the goods. If you did not receive any update from us after three days, your supplier informed you of the shipping, please contact the supplier and ask for the tracking number of the shipping. Ask the supplier to tell you about the current location of the goods. If your supplier informs you that the products have reached our office, contact us immediately.


7. It is important you fill the incoming parcel information on Ship for me page on our site so we can update and enable your to track your goods


8. When we receive delivery we will share picture within 24hrs, pls use the waybill number written under the barcode on the picture to identify cargo delivered no need calling to confirm if we got delivery


9. Note that all duration given in importation and logistics are estimated time of arrival and it’s subject to your suppliers delivery time , the airline freight time and customs clearing process not having any delays


10. Note that we would usually round up cargo weight to the nearest round figure i.e. if your weight is 1.3 it will be billed as 2kg

1688 & Taobao links Orders Made On Our Site T&C


1.This is what you need to pay for us to help you buy in china and have sellers send to our collation office in Zhongshan China

i, Cost of product + cost of seller local logistic in sending your items to us

ii, Cost local logistics from our zhongshan office to shipping port or courier partner

iii, Our service commission (see our process & rate)


We pack your goods then send to shipping city of  Guangzhou , where your cargo will depart china to your country


2. China to Lagos freight.

i,Please note that it is after we receive your goods and pack them that we will confirm and know your weight (we don't use sellers weight or internet weight )

ii,Payment for this will be made once goods ship to Lagos ( failure to pay could attract charges)

iii, We would only pick cargo that has been paid for from the airport warehouse and this would usually be available at our Lagos dispatch center the next day after you pay for cargo bill ( you can also pick if it your preference )


3.China to other countries

i,Please note we will quote the cost of shipping to your country and request payment for cargo to depart China (note that some countries minimum weight start from 32kg for cargo if your package is less we would use express courier service

ii,To quote for express we would need

1.Destination post code

2. Goods description

3. Dimension on package

iii, We might need you to fund your wallet should customs decide to charge the source when product arrive your country

iv, Copy and goods that a prohibited by destination country could be seized pls note we do not have control over customs of any country


4. We pay all seller within 24hours so pls note that your money is never kept in our acc and if there is a need for refund we will have to officially apply on 1688 to get your seller to refund your funds to us.


5.Please bear in mind that you submitted links and they belong to sellers on 1688, we don't choose sellers for client , we pay the exact seller you ask us to pay and if there is any dispute our role is to mediate btw you and the seller by conveying your complain to your seller and giving you feedback. NOTE that we are not responsible for sellers action our role is purely representative


6. All goods might not arrive together if all your sellers don’t send goods  immediately after we pay them ( some sellers never have stock and would need to order from source before they ship to us ) if a seller fails to deliver we will apply for refund via the 1688 payment security protection, please not refund might not be instant but we will follow up until we have a resolution and remit back your funds once it is remitted back to us


7. Liquid, powder, battery ,strong magnetic goods, food, cosmetics and cosmetics related product, are sensitive items referred to as special cargo and they  will not ship as normal goods so this categories of product will ship separately at a different rate.


8. Note that if sellers run out of stock, he might send what he has in stock or not send it till he has the product so if your items arrived and it’s not complete we will contact the seller to send remaining item or we apply for a refund


9.Presently we do not open packages in china, we pay who you ask us to pay , received packages from your nominated seller, consolidate all into one or as many batches that might be needed and ship exactly what is received to your country ( if you so need inspection service you can make special request for us to consider and send you a bill for this premium service)


10. Rate used are not static and can change at anytime in some cases we have seen it change multiple times in a day so if btw the time you pay us and the time we are converting to yuan or dollar we would call your attention to the unavoidable change


11. If you are concerned about safety of your cargo we advice consult any insurance agent for advice on how you can take cargo insurance especially for fragile goods like Tv's and glass wares





Feel free to chat us on WhatsApp +2349091111174 if you need more explanation

http://getittome.africa/

Segun Sosanya

Getittome Africa Concept Ltd

Wechat : getittome1

WhatsApp +2349091111174

http://getittome.africa/


F A Q


Q: IS IT ONLY LAGOS YOU SHIP TO ?

A : we ship from lagos to kano then from these two cities we send to other cities in Nigeria


Q: Do you deliver to door outside lagos

A: In Lagos we deliver to door but for outside lagos customer will need to let us know there preference from delivering to bus park and they pick at the bus park in there city or for door delivery  we deliver to courier like  dhl fedex gig who will be able to deliver to there door in there city


Q: Is local interstate delivery free or included in my bill

A: No we charge to deliver cargo to park or to courier  when our staff get to the park he will call you and connect you with bus driver or let you know what it cost to help you send by courier


Q: Can I pay cash when I come to pick

A: No all payment has to be direct to the company account


Q: I have my seller and i have paid can you ship for me

A: Yes we can ship for you but you need to have an account created and a username with us click here to know what




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